Christian Martin

Hi, I'm Christian Martin

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Christian Martin

About Me

IT professional with 5+ years of experience spanning systems administration, technical support, data analytics, and cybersecurity. I work at MarketStar as a Senior Systems Administrator, managing 1,700+ endpoints, building automations, and running security investigations using Microsoft Defender and Purview. I'm currently working toward a Master of Science in Cybersecurity Management at the University of Utah's David Eccles School of Business, with a long-term goal of moving into security operations or penetration testing.

Experience

Senior Systems Administrator (Help Desk Technician II) at MarketStar

Jun 2025 – Present

I serve as the primary escalation point for the tech team, handling complex issues beyond Tier I scope and providing hands-on guidance and training to fellow technicians. I administer FreshService, where I have built and manage 30+ automations that control ticket flow, automate responses, create child tasks, and enforce proper ticket handling across a global support environment. I run security investigations using Microsoft Defender and Purview, including device isolation, account restriction, RAM and log collection, application install analysis, and written incident reports escalated to senior security teams. I also manage security groups and Entra ID licensing across the organization, administer 1,700+ endpoints through Microsoft Intune, serve as the primary company contact for Dialpad, and maintain FreshService API integrations that feed data into Power BI dashboards.

Data Analytics Intern at MarketStar

Jan 2025 – Apr 2025

I designed and built a Power BI technology dashboard for internal business use, integrating data from FreshService, Intune, Workday, lease lists, and multiple internal databases. I set up data APIs and applied SQL, Power Query, and DAX to retrieve, transform, and shape data for visualization. The finished dashboard was used by IT leadership and executives to track technology metrics across the organization.

Systems Administrator (Help Desk Technician I) at MarketStar

Jun 2023 – May 2025

I delivered global technical support across phone, email, and chat, personally handling over 23,000 tickets troubleshooting issues on Windows, macOS, and ChromeOS. I supported users across Microsoft 365 and Google Workspace, managed the sales technology stack including Dialpad, Gong, Outreach, Salesforce, Apollo.io, and NeverBounce, and assisted with imaging and deploying devices globally. Toward the end of this role I took ownership of FreshService administration, beginning the workflow and automation overhaul that became a core part of my Senior Systems Administrator responsibilities.

Service Missionary, The Church of Jesus Christ of Latter-day Saints

Jul 2021 – Jun 2023

I provided Tier 2 technical support for BYU-Pathway Worldwide, BYU-Idaho, and BYU-Hawaii, resolving escalated issues for students and missionaries across portals and online learning tools. I managed and maintained 100+ computers and digitizing stations at the Layton FamilySearch Center and trained incoming missionaries on systems and equipment. I also worked across IT departments including Global Services, International Computer Services, and Learning and Development, imaging and deploying computers and supporting users across Windows, macOS, Google Workspace, and Microsoft 365.

Software Developer Intern at hh2 Cloud Services

Sep 2020 – Jul 2021

I developed back-end solutions in C++ and SQL Server for cloud-based construction software, then expanded into front-end development with JavaScript and HTML during an extended paid internship.

Projects

MarketStar

Power BI Technology Dashboard

Designed and maintain an ongoing enterprise dashboard pulling live data from Intune, FreshService, Workday, and internal systems to give IT leadership visibility into device and service metrics across the organization.

MarketStar

FreshService Automation Overhaul

Inherited a partially configured ticketing system with no documentation and rebuilt 30+ workflows and automations covering ticket routing, agent reminders, auto-categorization, and child task creation.

CS 3750 Capstone — Weber State

Desert Eagle RV Park

Full-stack RV park management system built with a 10-person team. Handles site reservations, customer accounts, and payment processing through Stripe, with role-based access for guests, staff, and admins. Built on ASP.NET Core with Azure and Entity Framework.

View on GitHub
CS 3750 Capstone — Weber State

BiteByByte

Food ordering web app where customers browse a menu, manage a cart, and check out via Stripe. Admins manage menu items, categories, and user roles through a dedicated dashboard. Built with ASP.NET Core 9, Entity Framework, and ASP.NET Core Identity.

View on GitHub
IS 6465 Web Applications — University of Utah

SmartPark Solutions

Parking lot management web app built in PHP and MySQL featuring full CRUD operations, role-based access control, bcrypt authentication, and prepared statements.

View on GitHub
CS 3030 — Weber State

Photo Library Automation Tool

Python and Bash automation tool that backs up, deduplicates, and organizes a photo library in a single command. Uses MD5 hashing for duplicate detection, EXIF metadata parsing for date-based sorting, and generates detailed reports on every run.

View on GitHub

Certifications

CompTIA

Security+ (SY0-701)

In Progress
Weber State University

Certificate of Proficiency in Computer Programming

April 2024

Education

University of Utah - David Eccles School of Business

  • Master of Science in Cybersecurity Management (Expected Spring 2027)
  • Relevant Courses: Networking and Servers (IS 6640), Web Based Applications (IS 6465), Cybersecurity Management (IS 6570)

Weber State University

  • Bachelor of Applied Science in Computer Science (Dec 2025)
  • Associate of Science in Computer Science (Dec 2024)

Skills

Microsoft Intune
Microsoft Defender
Microsoft Purview
Microsoft Entra ID
Microsoft 365 Admin
Google Workspace Admin
Windows Autopilot
Active Directory
FreshService
KQL
Power BI
Power Query
DAX
SQL
PowerShell
Bash
Python
C#
C++
JavaScript
PHP
HTML/CSS
AWS
Azure Arc
Windows Server 2022
Kali Linux
Nmap
Metasploit
Salesforce
Git

Awards & Honors

Contact

Open to work opportunities, collaborations, or just a conversation about IT and cybersecurity.

job.opportunities@christian-martin.org LinkedIn GitHub